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terms & conditions






This website is owned and operated by
The use of this website is subject to the Terms of Use.

Australian Residents

The products offered through this site are only available and intended for Australian residents, however, if you are overseas residents and would like to order from our range of products, you are welcome to do so. If you are not an Australian resident and you choose to access this site, you do so on your own initiative and are responsible for complying with applicable local, national, and international laws.

Product Information and Services

All information and services on this site are provided on an "as is" basis without warranty of any kind, either expressed or implied, including, without limitation, implied warranties or conditions of fitness for a particular purpose or use, or non-infringement. All information and services are subject to change at any time without notice. While MY ECOFRIEND® makes commercially reasonable efforts to ensure that the information and services contained on this site are accurate at the time they are placed on the site, MY ECOFRIEND® cannot guarantee the accuracy, completeness, timeliness, or reliability of any such information and services and MY ECOFRIEND® is not responsible for any inaccuracies, errors or omissions in the information or services.

MY ECOFRIEND® is a wholesaler of handcrafted recycled bags, garden bags, utility boxes, baskets, paper bags, denim bags, jewellery, wine bags, kid's bags, bins, bowls, container, homewares, footwear, office accessories, and fashion accessories made from recycled paper, foil, old telephone books, old magazines, used newspapers, chips packets, vinyl, and juice packs.

All information on this site is for information purposes only and all products are produced from recycled material and therefore colors and material’s design may vary for each item, depending at the availability of raw materials daily collection of the women working in various cooperatives. The merchandise dimension may vary in sizes because these are handcrafted products. Colors may appear slightly different through this website due to computer picture resolution and individual monitor settings.

Order, Payment, and Delivery

  • The following forms of payments are acceptable: Cheques, Postal Money Order made payable to MY ECOFRIEND, Bank Deposit, Bank Transfer, MasterCard, Visa, American Express, Diners, and PayPal.
  • Email Order Form to: or Fax to: (612) 98182445 or posted to: GPO Box 2470 Sydney NSW 2001 Australia.
  • Handling and Postage charges at cost will be added to the total price. Free Delivery is offered within Metropolitan Sydney.
  • All purchases outside Metropolitan Sydney unless otherwise stated, will be sent using TNT Express or Australia Post. MY ECOFRIEND® is not responsible for the time it takes for the goods to be delivered or condition they arrive in. We cannot accept responsibility for delays in delivery due to unforeseen circumstances (natural disasters or political strife). MY ECOFRIEND® uses Australia Post. Should you require faster service please contact us and this can be arranged for you. Please be aware that extra charges will apply.
  • All prices are exclusive of GST. GST will be added to the total price.
  • Terms include a 50% payment on signing of order with the remainder and shipment charges prior to delivery of the goods.
  • Anticipated delivery is approximately 50 days or less. A lead time of two months is advisable.
  • Generally if products sold on MY ECOFRIEND® are sale items that are discounted, there is no refund or exchange possible.
  • MY ECOFRIEND® may, in our sole discretion, add, delete or change some or all of our services at any time without notice.


  • All purchases are non-exchangeable and non-refundable unless faulty or damaged.
  • If goods received by you are damaged you are entitled to apply for an exchange credit or refund subject to those goods being returned to MY ECOFRIEND® in full. If there is any fault with the product, return it to us, with a copy of the proof of purchase and we will send you a replacement.
  • No refunds are available where incorrect quantities are ordered.
  • If you are not satisfied with MY ECOFRIEND® product when you receive the delivery, please return it to us within 7 days, unused and in a saleable condition in the original packaging and we will refund your money (exempting shipping costs). Please enclose a copy of proof of purchase.

Please note, however, that MY ECOFRIEND® products are handmade from recycled material, each item is individual and unique, that colors and sizes will vary for each item. MY ECOFRIEND® therefore accepts no responsibility in regards to color, sizes, and material design accuracy of items sold.


Most MY ECOFRIEND® products displayed on the site are available for order. You can request what juice foil sachet to use in the merchandise ordered. The merchandise displayed for sale on the site comes in different color and designs. You may also submit your own design of product and request for it to be made for you.

The prices displayed at the website are quoted in Australian Dollars (AUD). Our products may be subject to currency fluctuations.


Hypertext links to other websites are provided for convenience only and do not constitute an endorsement by MY ECOFRIEND® of such websites or the material, content or services provided therein. Such websites are independent from, and not within the control of MY ECOFRIEND®. Before using such websites, you should review their terms of use and privacy policies.


The Internet is not a secure medium and privacy cannot be ensured. Internet email is vulnerable to interception and loss. MY ECOFRIEND® will not be responsible for any damages you may suffer in connection with an email you send to MY ECOFRIEND® or an email MY ECOFRIEND® sends to you at your request. Should you decide to transmit information using internet email, you do so at your own risk.

Use of Site

At MY ECOFRIEND®'s sole discretion, MY ECOFRIEND® may terminate the use, or refuse to permit the use, of any services and this site by any person or entity, for any reason and without notice.

In using this site and its services and products, you will not:

  • interfere with or disrupt this site or computer networks connected thereto;
  • impersonate any other person or entity, or make any misrepresentation as to your employment, title or authority;
  • forge headers or in any manner manipulate identifiers in order to disguise your origin;
  • upload, post, transmit, publish, or distribute any material or information for which you do not have all necessary rights and licenses;
  • upload, post, transmit, publish, or distribute any material or information which contains a computer virus, or other code, files or programs intending in any manner to disrupt or interfere with the functioning of this site;
  • use this site in such a manner as to gain unauthorized entry or access to the computer systems or networks of others or attempt to gain unauthorized entry or access to any password protected or restricted areas of this site, or MY ECOFRIEND®'s computer or network systems;
  • reproduce, copy, modify, sell, distribute or otherwise exploit for any commercial purposes any material, information, or service offered within this site;
  • violate any law or regulation or any generally accepted internet practice or interfere with any other user's ability to use this site and any of the services or products provided on this site; or
  • forge, alter or modify in any way any of the agreements, information, pictures, prices, or any other material posted or accessible within this site.

Trademarks and Copyright

Certain names, words, titles, phrases, logos, icons, graphics or designs in the pages of this site may constitute trade names, registered or unregistered trademarks or service marks ("Trademarks") of MY ECOFRIEND® and of other persons or entities. However, the display of trademarks on pages at this site does not imply that any license has been granted to any third party. All rights are reserved.

The contents of the site (including but not limited to the materials accessible through the site) are protected by copyright, and are confidential and proprietary to MY ECOFRIEND®. You are entitled to copy, download and print any content for your own personal use but you may not otherwise, copy, modify, rent, lease, loan, sell, redistribute, republish or reproduce, in whole or in part, any such content in any manner including electronic reproduction by "uploading" or "downloading", or create any derivative works based on such content, without MY ECOFRIEND®'s prior written consent.

Any unauthorized downloading, re-transmission, or other copying or modification of trademarks or other contents of this site may be a violation of statutory or common law and subject you to legal action.

Limitation of Liability

Neither MY ECOFRIEND®, its agents, officers, and affiliated companies, nor any person associated with the creation of this site or its contents shall be liable for any direct, indirect, special, incidental, punitive, third party, consequential damages or any other damages, losses or expenses however caused, sustained by you or any other person as a result of the use of this site and/or any web browser, including any liability for:

  • interruptions and communication line failures including communication malfunctions that affect the accuracy or timeliness of messages or instructions between you and MY ECOFRIEND® and/or which prevent messages or instructions from being transmitted in whole or in part or agreements from being formed between you and MY ECOFRIEND®;
  • your inability to access, at any time, any part of this site or any services provided on it;
  • the malfunctioning or unavailability of this site, in whole or in part;
  • any harm or loss to your personal computer records or data howsoever caused including caused by viruses, "worms", "trojan horses" or other similar intrusive, disruptive or destructive programs or files of that nature;
  • interception or disclosure of confidential or sensitive information transmitted over the Internet;
  • inaccuracies, delays in operation or transmission, failures, errors or omissions or loss of transmitted information; and
  • lack of suitability, reliability, timeliness or availability of this site or any material or services offered on this site.

MY ECOFRIEND® does not accept liability for any indirect or consequential loss arising out of the use of or connected with its website or for any products or services purchased from its website. MY ECOFRIEND® does not guarantee that the MY ECOFRIEND® site is free from errors or faults, we will however make our best efforts to ensure that the information available on its web site is accurate. Further, MY ECOFRIEND® does not accept liability for any errors or omissions and reserves the right to change information published on the site at any time.

MY ECOFRIEND® makes no warranty or representation about the fitness or suitability of any product or service advertised on its website. These terms do not affect a consumer’s statutory rights. Generally if products sold on MY ECOFRIEND® are sale items that are discounted, there is no refund or exchange possible.

While MY ECOFRIEND® takes reasonable effort to ensure that all information and services provided on this site do not contain computer viruses, you are solely responsible to adequately protect and backup your data and/or equipment and to take reasonable and appropriate precautions to scan for computer viruses or other destructive properties.


You agree to indemnify and hold MY ECOFRIEND® and its subsidiaries, affiliates, officers, agents, and employees, harmless from any claim or demand, including reasonable lawyer's fees, made by any third party due to or arising out of:

  • your use of this site and the information, services and products provided on this site such as MY ECOFRIEND®;
  • your violation of these Terms of Use or any other terms and conditions under any other agreement applicable to any information, service or product provided on this site; or
  • your violation of any rights of another.

Governing Law

These Terms of Use and any issue or dispute relating to this site will be governed by and construed in accordance with the laws of the State of New South Wales and the applicable laws of Australia. By using this site you are hereby consenting and submitting to the exclusive jurisdiction of the courts of the State of New South Wales in any action or dispute related to these Terms of Use or any issue in respect of this site.



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GPO Box 2470 Sydney NSW 2001 Australia | +612 98182445